Quality Circle and Problem Solving Techniques

Program Duration: 4 days

Program Objectives:
By the end of this program ,participants will be able to:
• Understand quickly circles concept and importance.
• Utilize quality circles approach and techniques in problem solving processes.
• Apply problem solving tools in dealing with work related problems.
• Identify and prioritize work problem.
• Develop creative solutions and follow up action plans.

Program Outcomes:
• Apply QC system and procedures.
• Practice the assigned role.
• Utilize quality circle tools and techniques for identifying work problems and their causes.
• Deploy quality circles projects for continuous improvement.

Program Contents:
Quality Circles Foundation

• Concept of QC.
• The dynamic role of QC in promoting quality.
• Goals of QC activities.
• QC structure.
Quality Circles Mechanisms
• QC approach and processes.
• Critical success factors of QC.
• QC and PDCA approach.

Identification of Work Problems
• Types of work problems and their symptoms.
• Effective utilization of brain storming in QC sessions.
• Nominal group technique and prioritization matrix.

Causes of Problems
• Developing action plan.
• Cause and effect diagram.
• Repetitive analysis.

Collecting and Analyzing Data
• Types of data.
• Data collection processes and techniques
i. Questionnaires.
ii. Interviews.
iii. Focus groups.
iv. Time and motion study.
v. Observation.
vi. Check sheets.
vii. Run charts.
viii. Pareto charts.
ix. Process flow charts.

Developing Optimal Solutions
• Suggestions and optimal solutions.
• Evaluation against the assigned criteria and goals.
• Cost /benefit analysis.
Decision Making and Approval
• Decision making matrix.
• Action plan and approval of QC steering committee.
• Implantation and follow- up.

Program Design and Target Participants:
-This program is designed for those who are interested in solving problems through quality circles system.
Program Delivery Methods:
• Workshop.
• Case studies.
• Projects.
• Presentations.