Measuring ROI in Training

Program Duration: 3 days

Program Objectives:

By the end of this program, participants will be able to:
• Understand the importance of ROI measurement
• Be aware of modern approaches related to measuring ROI
• Link between the organizational KPIs and training KPIs
• Calculate ROI

Program Outcomes:
• Set action plans for measuring ROI
• Utilize questionnaires in collecting and analyzing data
• Assess training effectiveness using 5 levels assessment model
• Calculate ROI using qualitative and quantitative techniques

Program Contents:
Intellectual and Cognitive Dimensions of measuring ROI in Training
• Concept and importance of measuring ROI
• The correlation between the organizational KPIs and training KPIs
• The relationship between TNA, training objectives and ROI
• ROI approaches

Techniques for Measuring ROI
• Action plans for assessment:
• Identification of objectives and performance indicators
• Data analysis
• Benchmarking and analysis of change

• Analysis of questionnaire
• Focus Group
• Direct feedback analysis

Learning Results:
• Analysis of learning
• Immediate superiors feedback

Behavioral Changes:
• Analysis of questionnaire
• Observation
• Analysis of supervisors reports

Business Results:
• Analysis of Financial results
• Analysis of changes in productivity and performance

Measuring ROI:
• Identification of direct and indirect training costs
• Identification of the tangible and intangible rewards
• Calculation of ROI

Program Design and Target Participants:
This program is designed for employees who are interested in leveraging their training and development competencies related to measuring training effectiveness and ROI

Program Delivery Methods:
• Self-assessment.
• Workshops.
• Exercises.
• Role plays.
• Case studies.