Analytical thinking and problem solving

Program Duration: 3 days

Program Objectives:
By the end of this program, participants will be able to:
• Understand creativity concept and importance.
• Utilize creativity techniques in problem solving processes.
• Apply problem solving tools in dealing with work related problems.
• Identify and prioritize work problem.
• Develop creative solutions and follow up action plans.

Program Outcomes:
• Utilize creativity techniques for identifying work problems and their causes.
• Deploy data collection and analysis techniques in problem solving
• Adopt the appropriate optional solutions

Program Contents:
Intellectual Dimensions of Creativity
• Concept and importance of creativity
• Creativity blocks and boosters

Identification of Work Problems
• Types of work problems and their symptoms.
• Effective utilization of brain storming in problem solving sessions.
• Nominal group technique and prioritization matrix.

Causes of Problems
• Developing action plan.
• Cause and effect diagram.
• Repetitive analysis.

Collecting and Analyzing Data
• Types of data.
• Data collection processes and techniques
i. Questionnaires.
ii. Interviews.
iii. Focus groups.
iv. Time and motion study.
v. Observation.
vi. Check sheets.
vii. Run charts.
viii. Pareto charts.
ix. Process flow charts.

Developing Optimal Solutions
• Suggestions and optimal solutions.
• Evaluation against the assigned criteria and goals.
• Cost /benefit analysis.
Decision Making and Approval
• Decision making matrix.
• Implantation and follow- up.

Program Design and Target Participants:
-This program is designed for those who are interested in leveraging their problem solving skills.

Program Delivery Methods:
• Workshop.
• Case studies.
• Projects.
• Presentations.