Customer Service and Sales

Program Duration: 3Days Program Objectives: By the end of this program, participants will be able to: • Understand the crucial role of SLA in enhancing and sustaining level of service • Define SLA requirements • Define services and meet stakeholders needs • Enhance SAL review and measurement competencies • Manage SLA and identifies areas of...Read More

Program Duration: 4 Days Program Objectives: By the end of the program, participants will be able to: • Be more confident in mastering sales process. • Identify customer needs and requirements. • Discover customer purchase triggers and capitalize on them. • Open and close sales professionally. • Present a product or service that adds a...Read More

Program: Perfume Selling Techniques Program Duration: 3 days Program Objectives: By the end of this program, participants will be able to: • Be more confident in mastering sales process. • Identify customer needs and requirements. • Discover customer purchase triggers and capitalize on them. • Open and close sales professionally. • Present a product or...Read More

Program Duration : 3 Days Program Objectives: By the end of this program, participants will be able to : • Understand marketing dynamism • Analyze customer needs , motives and desires that formulate customer behavior • Position company products and services in the market • Promote company brands • Develop competitive marketing strategies Program Contents...Read More

Program Duration: 3 days. Program Objectives: By the end of this program, participants will be able to: • Understand the intellectual dimensions of customer service. • Leverage customer service competencies. • Deal with customer needs and expectations efficiently. • Interact and communicate with different types of customers. • Convert customer complaints into real opportunities for...Read More

Program Duration: 3 Days Program objectives: By the end of the program, participants will be able to: • Understand the critical role of customer satisfaction surveys in improving the quality of services, products and processes. • Collect and classify and analyze gathered data. • Listen to the voice of customer. • Interpret and suggest optional...Read More

Program Duration: 3 Days. Program Objectives: By the end of the program, you will be able to: • Understand the concept and essence of CRM • Develop customer relationship strategy within Home Appliances Division of Juma Almajid Group. • Select the most effective tools and solutions for enriching customer experience and expectations. • Retain and...Read More

Cross Selling Skills General Target It has been long accepted wisdom that it’s easier to expand share-of-wallet with existing customers through cross selling it is to find new customers. Most of those who try to exercise this truth, however, succumb to the temptation to look at their array of products or services and decide how...Read More

Program Duration: 2 Days Program Objectives By the end of the program, participants will be able to: • Understand the concept and importance of branding • Enhance QMA brand identity • Empower QMA employees to be ambassadors • Manage and plan internal and external brand launch • Monitor and measure brand Program Outcomes • Apply...Read More

Program Duration: 5 Days Program Objectives: By the end of the program, participants will be able to: • Be more confident in mastering Car sales process. • Understand the psychological and emotional aspects of sales. • Identify customer needs and requirements. • Discover customer purchase triggers and capitalize on them. • Approach and persuade customer....Read More